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Commission Update

March 2017

Julie I. Brown

PSC Celebrates Consumers during
National Consumer Protection Week

Consumers are central to the work we do at the Florida Public Service Commission (PSC). We celebrate consumers year-round, and we make extra time in March each year for consumer outreach during National Consumer Protection Week (NCPW).

For ten years, the PSC has joined government agencies, advocacy organizations, and private sector groups nationwide to highlight NCPW. It's a coordinated campaign to promote education and events that encourage consumers to take full advantage of their consumer rights and make better-informed decisions.

During this year's NCPW, March 5-11, 2017, the PSC launched a Twitter campaign, using the hashtag #PSCCelebratesConsumersNCPW. Throughout the week, @floridapsc Twitter followers received daily consumer tips from PSC Commissioners and highlights from the PSC's NCPW educational activities.

Along with my fellow Commissioners, each of our #PSCCelebratesConsumersNCPW consumer tips is below, and you can access our videos here.
  • Chairman Julie I. Brown
    Know your rights as a utility customer. Your utility should follow its billing, credit, dispute, and disconnect practices fairly. Contact customer service or the PSC if you have concerns or questions.

  • Commissioner Art Graham
    Learn how to identify and protect yourself from scams. If you have any doubt about a call, e-mail, or visit from someone claiming to represent your utility, call the company's customer service center for assistance.

  • Commissioner Ronald A. Brisé
    Research your utilities' energy efficiency and water conservation programs. Check their website for efficiency tips and for current programs and incentives to help you save money on your utility bills.

  • Commissioner Jimmy Patronis
    Protect your identity. Keep your name, your social security number, and your credit card and bank account numbers safe. Never provide personal, confidential, or financial information to unknown individuals.

  • Commissioner Donald J. Polmann
    Check your utility bills each month. Make sure you're being billed correctly, and contact the utility immediately with any questions about your bill.
PSC staff also made presentations to consumers in Winter Springs, Winter Park, Orlando, Hollywood, Miramar, and Hallandale Beach, showing them how to save money through energy and water conservation and how to sign up for the Lifeline Assistance telephone and broadband discount program, if they qualify. Search for event highlights on Twitter @floridapsc, #PSCCelebratesConsumersNCPW.

As the 19th Annual NCPW theme suggests, "Information is the Best Defense." If you are an informed consumer, you can defend yourself against deceptive practices and fraudulent behavior. The PSC has educational materials on a variety of topics at that consumers can download to share with family and friends or use at community events. Consumers can also access our Consumer Connection Newsletter for consumer tip videos and current PSC consumer news. You can subscribe to the quarterly newsletter here.

The PSC wants Florida consumers to know we're here every week of the year, providing information and assistance and making sure they receive safe and reliable utility service. For assistance or information, call our toll-free number, 1-800-342-3552. We look forward to hearing from consumers whenever they need us!

Julie I. Brown, FPSC Chairman      


Call toll-free number: 800-342-3552
Fax toll-free: 800-511-0809

Send a letter to: The Florida Public Service Commission
2540 Shumard Oak Blvd., Tallahassee, Florida 32399-0850

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April Commission Calendar

4/4 Gulf Power Company Rate Case Hearing (Settlement)
4/4 Commission Conference
4/18 LP Waterworks Staff-Assisted Rate Case Customer Meeting in Lake Placid
4/20 Utilities, Inc. of Florida Rate Case Prehearing in Tallahassee
4/20 Hurricane Roundtable in Tallahassee
4/26 TASA Advisory Committee

March News Releases

PSC Helps Consumers in Winter Springs During National Consumer Protection Week

Florida PSC Commission Conference on Tuesday

PSC Helps Consumers in Winter Park and Orlando During National Consumer Protection Week

PSC Helps Consumers in Miramar and Hollywood During National Consumer Protection Week

PSC Helps Consumers in Hallandale Beach During National Consumer Protection Week

PSC Customer Meeting for ESAD Enterprises d/b/a Beaches Sewer System

PSC Chairman Julie Brown Highlights 2017 National Consumer Protection Week

PSC Proposes Rules for Establishing Reserve Funds for Water and Wastewater Utilities

Hearing for Gulf Power Rate Request Begins Monday

Fix a Leak Week: PSC Offers Easy Repairs to Save Water and Money

PSC’s March Helping Hand is Hollywood’s Fred Lippman Multi-Purpose Center

Meadow Pointe I in Wesley Chapel Receives PSC’s Triple E Award

Florida PSC Urges Residents to Call 811 Before You Dig

Florida PSC Recognizes April as Water Conservation Month

PSC Continues Hearing for Gulf Power Company; Holds Commission Conference on Tuesday

February / March Notable FPSC Dockets

Electric Industry
Docket No. 20170057
02/28/2017   -   Analysis of IOUs' hedging practices.

Gas Industry
Docket No. 20170062
03/08/2017   -   Petition for approval to amend gas reliability infrastructure program (GRIP) cost recovery factor, by Florida Division of Chesapeake Utilities Corporation.

Telecommunications Industry
Docket No. 20170058
02/28/2017   -   Request for approval of amendment to interconnection, unbundling, resale, and collocation agreement between BellSouth Telecommunications, LLC d/b/a AT&T Florida d/b/a AT&T Southeast and Southeastern Services, Inc.

Docket No. 20170060
03/08/2017   -   Request for approval of interconnection agreement between Quincy Telephone Company d/b/a TDS Telecom/Quincy Telephone and Teleport Communications America, LLC.

Water Industry
Docket No. 20170042
02/27/2017   -   Application for transfer of water facilities to City of New Port Richey, and cancellation of Certificate No. 152-W, by LWV Utilities, Inc.

February / March Notable FPSC Orders

Gas Industry
Order No. PSC-2017-0066-AS-GU   ♦ Docket No:   20160159
02/28/2017   -   Order PSC-17-0066-AS-GU granting PGS's joint motion for approval of settlement agreement and approval of stipulation and settlement filed on 12/15/16 (Attachment A); docket to be closed.

Telecommunications Industry
Order No. PSC-2017-0065-PAA-TX   ♦ Docket No:   20160147
02/28/2017   -   PAA Order PSC-17-0065-PAA-TX granting FL Network Certificate of Authority No. 8900 to provide telecommunications service; order shall serve as FL Network's certificate and should be retained by FL Network as proof of certification; if no protest, order to become final and effective on issuance of CO; docket to be closed if order becomes final; protest due 3/21/17.

Wastewater Industry
Order No. PSC-2017-0091-FOF-SU   ♦ Docket No:   20150071
03/13/2017   -   Order PSC-17-0091-FOF-SU granting K W Resort's application for an increase in wastewater rates; Harbor Shores is hereby classified as a general service customer; docket shall remain open pending staff's verification that K W Resort has completed the required refunds, revised tariff sheets and customer notice; K W Resort shall submit a letter confirming that the adjustments to all the applicable NARUC USOA accounts have been made; once required actions are completed, docket to be closed administratively.