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Home Page > About the Florida Public Service Commission > Mission Statement and Goals

Mission Statement and Goals


  • COMMISSION MISSION STATEMENT
    • To facilitate the efficient provision of safe and reliable utility services at fair prices.
  • COMMISSION GOALS
    • The Commission fulfills this mission by pursuing a number of goals, as follows:
  • GOALS FOR ECONOMIC REGULATION
    • To the extent possible, streamline regulatory requirements to provide an open, accessible and efficient regulatory process that is fair and unbiased.
    • Provide a regulatory process that results in fair and reasonable rates while offering rate base regulated utilities an opportunity to earn a fair return on their investments.
    • Encourage efficiency and innovation among regulated utilities.
    • Encourage and facilitate responsible use of resources and technology in the provision and consumption of utility services.
  • GOALS FOR REGULATORY OVERSIGHT
    • Identify and address regulatory barriers that impede the development of competitive telecommunications markets, as directed by law.
    • Provide appropriate regulatory oversight to protect consumers.
    • Ensure that all entities providing utility services to consumers comply with all appropriate requirements subject to the Commission’s jurisdiction.
  • GOALS FOR SERVICE REGULATION AND CONSUMER ASSISTANCE
    • Facilitate the provision of safe utility services at levels of quality and reliability that comply with established industry standards and practices.
    • Inform utility consumers regarding utility matters.
    • Expedite resolution of disputes between consumers and utilities.