The COVID-19 pandemic continues to create uncertainty and concern for utility customers in Florida. The PSC’s goal is to ensure that every customer stays current with their utility bills to maintain their services and avoid late payment fees.
If you are having trouble making bill payments, contact your utilities. Discuss your situation and options with them. Many Florida electric, gas, water and wastewater utilities are continuing to offer special payment flexibilities for consumers experiencing hardship at this time. Help is available through payment plans, deferral arrangements, relief funding, and other options. It’s important for customers to pay what they can and keep in contact with their utility.
The PSC’s mission—to ensure the provision of safe and reliable utility services at fair prices—is critical now more than ever. As utilities are returning to normal billing practices, we are working with them to monitor the effect on customers and take any appropriate action.
You can also find help in the PSC’s brochure, A Guide to Utility Assistance in Florida.
If you have any questions, I invite you to call our consumer assistance line, 1-800-342-3552.
The PSC understands customers might have utility-related questions resulting from COVID-19. We are monitoring utility
activities and their plans for addressing how COVID-19 will impact operations and their customers.