Frequently Asked Questions
How Do I Contact the Florida Public Service Commission?
How Do I File A Complaint Against a Utility with the Florida Public Service Commission?
You may submit a complaint by visiting the PSC’s homepage and completing an on-line complaint form.
You may also file a complaint by calling 1-800-342-3552, or fax your concerns to 1-800-511-0809.
Where Do I Find Information about a Case before the Florida Public Service Commission?
As cases come before the Commission for decision, they are assigned docket numbers. Dockets are established to maintain filings, such as orders, notices, docket schedules (Case Assignment and Scheduling Record), transcripts, and exhibits. These filings constitute official records and are permanently maintained on microfilm or in electronic medium, as prescribed in the retention schedules approved by the Department of State. To find information on a specific docket, visit the Clerk's Office website section.
Where Do I Access the Florida Public Service Commission’s Statutes and Administrative Rules for Utility Companies?
The PSC conducts its work through two primary offices: the Office of Executive Director and the Office of General Counsel.
Both Offices are charged with implementing Chapters 350, 364, 366, 368, and 427, Florida Statutes (F.S.), and Sections 403.064, 403.501-403.539, and 403.9401-403.9425, F.S.
For more information, visit the Florida Statutes section on the Florida Legislature’s website.
Where Do I Learn More about the Florida Public Service Commission Chairman and Commissioners?
The five Florida PSC Commissioners are appointed by the Governor and serve four-year terms. For information about each of the five current Commissioners, visit the PSC’s homepage, and then simply click on each Commissioner’s photo.