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Frequently Asked Questions



How Do I Contact the Florida Public Service Commission?


Mailing Address:
Florida Public Service Commission
2540 Shumard Oak Blvd.
Tallahassee, FL 32399-0850

Local Consumer Assistance Line: 1-850-413-6100

Toll Free Consumer Assistance Line: 1-800-342-3552

PSC Media Contact Line: 1-850-413-6482

PSC Media Contact email address: PSCMedia@psc.state.fl.us

Toll Free Fax: 1-800-511-0809

General PSC Contact Form: Contact Form

Contact/Complaint Email Address: contact@psc.state.fl.us

Website Address: www.floridaPSC.com

PSC Staff Phone Directory

Directions to PSC Offices and Parking

PSC Consumer Assistance Line Contact the PSC Consumer Assistance Line at 850-413-6100 or toll-free at 1-800-342-3552. Available in English and Spanish, 8 a.m. to 5 p.m. Monday-Friday (Eastern Time), excluding state holidays. The PSC's professional staff helps consumers solve issues with their utility services. For information on services the PSC does and does not regulate, see our brochure entitled When to Call the PSC.

Línea de Asistencia al Consumidor de la PSC Comuníquese con la Línea de Asistencia al Consumidor de la PSC a través del 850-413-6100 o por el número gratuito 1- 800-342-3552. Está disponible en inglés y español, de 8 a.m. a 5 p.m. de lunes a viernes (Hora del Este), excluyendo los días feriados estatales. El personal profesional de la PSC asiste a los consumidores a resolver problemas con sus compañías de servicios. Para más información sobre los servicios que la PSC regula y los que no regula, vea nuestro folleto “Cuándo llamar a la PSC".

Hearing and Speech impaired persons may contact the Commission through the Florida Relay Service at 1-800-955-8771.

How Do I File A Complaint Against a Utility with the Florida Public Service Commission?


You may submit a complaint by visiting the PSC’s homepage and completing an on-line complaint form. You may also file a complaint by calling 1-800-342-3552, or fax your concerns to 1-800-511-0809.

Mail a written complaint to:
Florida Public Service Commission
Office of Consumer Assistance & Outreach
2540 Shumard Oak Boulevard
Tallahassee, FL 32399-0850.

You do not need an attorney to file your complaint. Individuals having specific legal questions may refer to Chapters 350, 364, 366, and 367, Florida Statutes.

Save time for yourself and the PSC staff by providing complete information about your complaint. Before your complaint can be investigated, the staff needs the following information:

  • Your name, street address/or box number, city, county, and zip code
  • The name of the utility and your account number
  • The names of company personnel you have contacted
  • The complete facts of your complaint
  • The action the utility took on your complaint
  • A brief explanation of the desired solution

Where Do I Find Information about a Case before the Florida Public Service Commission?


As cases come before the Commission for decision, they are assigned docket numbers. Dockets are established to maintain filings, such as orders, notices, docket schedules (Case Assignment and Scheduling Record), transcripts, and exhibits. These filings constitute official records and are permanently maintained on microfilm or in electronic medium, as prescribed in the retention schedules approved by the Department of State. To find information on a specific docket, visit the Clerk's Office website section.

Where Do I Access the Florida Public Service Commission’s Statutes and Administrative Rules for Utility Companies?


The PSC conducts its work through two primary offices: the Office of Executive Director and the Office of General Counsel. Both Offices are charged with implementing Chapters 350, 364, 366, 368, and 427, Florida Statutes (F.S.), and Sections 403.064, 403.501-403.539, and 403.9401-403.9425, F.S. For more information, visit the Florida Statutes section on the Florida Legislature’s website.

The PSC also conducts its work through the Department of State’s Florida Administrative Code, under the following Commission administrative rules .

Where Do I Learn More about the Florida Public Service Commission Chairman and Commissioners?


The five Florida PSC Commissioners are appointed by the Governor and serve four-year terms. For information about each of the five current Commissioners, visit the PSC’s homepage, and then simply click on each Commissioner’s photo.