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Public Service Commission


NEWS RELEASE


05/04/2006 Contact: 850-413-6482

PSC Staff Recommends BellSouth Credit Customers $456,800


TALLAHASSEE — BellSouth should issue credits totaling $456,800, plus interest, to residential customers who experienced service problems according to a Florida Public Service Commission (PSC or Commission) staff recommendation filed Thursday. 

The credits would be issued to all affected customers for missed commitments for installation of primary service and for failure to complete repairs within twenty-four hours.

During the course of a service quality evaluation, Commission staff determined that BellSouth failed to issue some service guarantee credits to eligible customers.  BellSouth later determined that the missing credits were the result of a programming error.

Staff’s non-binding recommendation will be considered by the Commission at its regularly scheduled Agenda Conference meeting May 16, during which it may accept, reject or modify the recommendation.

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