My Florida Florida Public Service Commission
Quick Search:   Advanced Search


Site Map
Interactive Site Map Close
Site Map | Site Index
Home Page > Florida Public Service Commission News Releases

NewsLink
Florida State Seal State of Florida
Public Service Commission


NEWS RELEASE


09/19/2006 Contact: 850-413-6482

Commission Approves Credit for Embarq Customers


TALLAHASSEE — According to a decision made by the Florida Public Service Commission (Commission) today, Embarq Florida, Inc. (Embarq) will issue credits totaling $49,080 to residential customers who experienced service problems.

During the course of a recent service quality evaluation, Commission staff determined that customers who qualified for credits under Embarq’s Service Guarantee Program (SGP) were not properly credited.  Embarq later determined that the missing credits were the result of two system application errors that occurred when modifications were being made to satisfy new data gathering requirements.

The credits will be promptly issued to all affected customers for missed commitments for primary service installation between April 1, 2005 and June 30, 2006. Embarq will contribute all unclaimed funds to the Community Service Fund for the promotion of Lifeline service.



###