Service Quality Reports for: Supra Telecommunications and Information Systems, Inc.
The Bureau of Telecommunications Service Quality, Certification, and Enforcement
Engineers of the Florida Public Service Commission’s Division of Competitive Markets
and Enforcement conduct field evaluations of the telecommunications services provided
by Competitive Local Exchange Companies (CLECs) operating within the state of Florida.
Section 364.337(5), Florida Statutes, mandates that “The Commission shall have continuing
regulatory oversight over the provision of basic local exchange telecommunications
service provided by a certificated competitive local exchange telecommunications
company or a certificated alternative access vendor for purposes of establishing
reasonable service quality criteria, assuring resolution of service complaints,
and ensuring the fair treatment of all telecommunications providers in the telecommunications
Availability of Service (Installation), which includes Average Days to Complete
Order, Order Completion Interval, and Workdays to Issue Order
Subscriber Loops - Transmission
Repair Service, which includes Out of Service Restored Time, Service Affecting Restored
Time, and Rebates