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<title>Florida PSC Consumer Tips</title>
<link>/consumers/tips/</link>
<description>Consumer Tips from the Florida Public Service Commission, State of Florida</description>
<copyright>&#xA9; 2013, State of Florida</copyright>
<language>en-us</language>
<docs>http://blogs.law.harvard.edu/tech/rss</docs>
<pubDate>Mon, 18 Mar 2013 04:00:00 GMT</pubDate>
<item>
<title>Consumer Tip for 3/18/2013</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2013,03,18</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2013,03,18</guid>
<description>Consumer Tip for 3/18/2013
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;Love Saving Energy? &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: 
		<p align="center">
				<strong>ENERGY STAR APPLIANCES</strong>
		</p>
		<p>Did you know that March 3- 9 this year, is <strong>National Consumer Protection Week</strong>?   </p>
		<p>National Consumer Protection Week is a campaign to encourage and educate consumers nationwide of their consumer rights and how to make better-informed decisions in their purchases.  This includes, making sure <strong>YOU</strong> as a consumer, can make your home as energy efficient as possible, which can help save on your utility bill. </p>
		<p>According to the ENERGY STAR website, appliances account for nearly <strong><em>20 PERCENT</em></strong> of the average household’s energy use.  One way that consumers can make their home more energy-efficient, is by purchasing ENERGY STAR appliances. So how do you know if an appliance is ENERGY STAR certified, and what exactly does that mean?  </p>
		<p>Appliances with the ENERGY STAR label meet strict energy-efficiency criteria established by the U.S. Environmental Protection Agency.  ENERGY STAR appliances are identified by a blue label.  The ENERGY STAR Logo is found on all qualified products that meet specific standards for energy-efficiency.  ENERGY STAR appliances are designed to help you save energy by operating more efficiently than standard models. </p>
		<p>According to the US Department of Energy’s <em>Guide to Kitchen Appliances</em>, compared to standard models, ENERGY STAR qualified refrigerators use 20 percent less energy, and ENERGY STAR qualified dishwashers use 10 percent less energy and 18 percent less water.  </p>
		<p>While looking for the ENERGY STAR logo, you might also see a yellow Energy Guide label.   Manufactures are required to place this label on all appliances.  It provides information about the appliance’s energy consumption when compared to similar models. These numbers are usually averages, and actual costs will differ depending on how you use your appliance. </p>
		<p>An Energy Guide label has five parts. The first part is the identity of the appliance.  The maker, model number, and size of the appliance can be found in the top right corner.  The second part, is the estimated yearly operating costs and range of operating costs for similar models.  Again, this is based on a national average. The estimated yearly consumption can be found right underneath, in the middle lower section. </p>
		<p>In the top left corner, are the key features of the appliance and similar models that make up the cost comparison range. And lastly, if your appliance qualifies, in the bottom right corner you can find the ENERGY STAR logo, indicating that this is a qualified product and meets the strict requirements for energy efficiency.</p>
		<p>Here in Tallahassee, the City of Tallahassee is doubling its existing rebates on certain ENERGY STAR appliances purchased locally.  This incentive applies to qualifying purchases between February 14 and April 30.  Check with your local utility provider to see if you qualify for any rebates or special offers. </p>
		<p>While it still helps to unplug your appliances when not using them, and to be conscious of your energy usage, especially during peak hours, making the switch to smart appliances can also play a major role in helping you save on your utility bill.  </p>
		<p>For more information on energy conservation and to learn how you can save on your utility bill, visit: <a href="http://www.floridapsc.com/consumers/tips/">http://www.floridapsc.com/consumers/tips/</a>. </p>
		<p>. <br /></p>&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2013,03,18&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
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<pubDate>Mon, 18 Mar 2013 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 12/17/2012</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2012,12,17</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2012,12,17</guid>
<description>Consumer Tip for 12/17/2012
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;5 Ways to Contact the PSC &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: 
<br /><br />
At the Florida Public Service Commission (PSC), hearing and addressing the comments, questions, and concerns of our customers is very important to us.  If you need help with a utility-regulated issue, there are five ways to contact us. 
<br /><br />
One way to contact the PSC, is to complete an online complaint form.  You can find the online form on our website, www.floridapsc.com.  Once there, highlight the “Consumer Assistance” tab, and select the “Consumer Complaint Form.”  Then, fill out the appropriate information, and submit the form. 
<br /><br />
A second way you can reach us, is by emailing: contact@psc.state.fl.us.  You can find this email address and other contact information, by going to our main website, highlighting the “About the PSC” tab, and selecting the contact information page. 
<br /><br />
Information can also be faxed to our toll-free fax line, at: 1-800-511-0809.  
<br /><br />
If you’re more comfortable using the mail, you may prefer to send a letter. Send mail by addressing it to: The Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32399.
<br /><br />
Last, but not least, if you want to personally speak with someone at the PSC, customers can reach the PSC Consumer Assistance call center at our toll-free number, 1-800-342-3552, or at the local line: 850-413-6100. 
<br /><br />
We look forward to hearing from you! &lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2012,12,17&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 17 Dec 2012 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 9/17/2012</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2012,09,17</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2012,09,17</guid>
<description>Consumer Tip for 9/17/2012
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;811 Know What's Below - Call Before You Dig  &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: 
Do you know what’s directly underneath your feet at this very moment? 
Every three minutes, an underground utility line is damaged by careless digging. <br /><br />
Don’t gamble with your safety. Knowing where the underground utility lines are will help protect you 
from injury and prevent damage to utility lines that cause service disruption, repair costs, 
AND potential fines. <br /><br />
All it takes is one easy phone call to get underground utility lines marked…. 
Plus, it’s FREE! Why wouldn’t you call?<br /><br />Here’s how it works. 
Let’s say you decide to install a new mailbox. Two days before you want to dig, call 811, 
Monday through Friday, 8:00 a.m. to 5:00 p.m.<br /><br />Your call will be routed to your loca
l One Call Center. Tell the operator where you're planning to dig, and what type of work you 
will be doing and your affected local utilities companies will be notified about your intent to dig. 
Then, a few days later, they'll send a locator to mark the approximate location of your 
underground lines, pipes and cables. D
ay one starts the day AFTER you call. That means if you call 811 Tuesday morning, 
811 member utilities will have your service lines marked by noon Friday – 
just in time for your weekend project!<br /><br />Don’t forget, 
you can also go online at www.sunshine811.com 
for more information. <br /><br />Be considerate of your self, your family and your neighbors. 
So remember, whether you are a do-it-yourselfer or hire a professional, smart digging means 
always calling 811 before each project. You'll avoid injury, expense, embarrassment - 
and a very inconvenient day in the dark.<br /><br />So, spread the word, encourage your n
eighbors to call 811 prior to any digging projects. KNOW WHAT’S BELOW… call before you dig. <br /><br />
For additional information on safe digging practices, visit www.sunshine811.com
or www.floridapsc.com.&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2012,09,17&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 17 Sep 2012 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 6/4/2012</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2012,06,04</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2012,06,04</guid>
<description>Consumer Tip for 6/4/2012
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;Portable Generator Safety &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: 
 <p>
      Portable generators are useful when temporary or remote electric
            power is needed, but they also can be hazardous. The primary hazards to avoid when
            using a generator are carbon monoxide (CO) poisoning from the toxic engine exhaust,
            electric shock or electrocution, and fire.
    </p>
    <p>
        Every year, people die in incidents related to portable generator
            use. Most of the incidents associated with portable generators reported to the
        Consumer Product Safety Commission (CPSC) involve CO poisoning from generators used indoors or in
            partially-enclosed spaces.
    </p>
    <p>
        <b>Carbon Monoxide Hazards</b>
    </p>
    <p>
        <b>NEVER</b> use a generator in enclosed or partially-enclosed spaces.
            Generators can produce high levels of CO very quickly. When you use a portable generator,
            remember that you cannot smell or see CO. Even if you can't smell exhaust fumes,
            you may still be exposed to CO. 
    </p>
    <p>
        If you start to feel sick, dizzy, or weak while using a generator,
            get to fresh air <b>RIGHT AWAY. DO NOT DELAY</b>. The CO from generators can rapidly
            lead to a person's full incapacitation and death.
    </p>
    <p>
        If you experience serious symptoms, get medical attention immediately.
            Inform medical staff that CO poisoning is suspected. If you experienced symptoms
            while indoors, have someone call the fire department to determine when it is safe
            to re-enter the building.
    </p>
    <p>
        Follow these safety tips to protect against CO poisoning:
    </p>
    <ul>
        <li><b>NEVER</b> use a generator indoors, including in homes, garages,
            basements, crawl spaces, and other enclosed or partially-enclosed areas, even with
            ventilation. Opening doors and windows or using fans will not prevent CO build-up
            in the home.
            </li>
        <li>Follow the instructions that come with your generator. Locate
            the unit outdoors and away from doors, windows, and vents that could allow CO to
            come indoors.
                    </li>
        <li>Install battery-operated CO alarms or plug-in CO alarms with
            battery back-up in your home, according to the manufacturer's installation instructions.
            The CO alarms should be certified to the requirements of the latest safety standards
            for CO alarms (UL 2034, IAS 6-96, or CSA 6.19.01).
            
        </li>
        <li>Test your CO alarms frequently and replace dead batteries.
        </li>
    </ul>
    <p>
        <b>Electrical Hazards</b>
    </p>
    <p>
        Follow these tips to protect against shock and electrocution:
    </p>
    <ul>
        <li>Keep the generator dry and do not use in rain or wet conditions.
            To protect from moisture, operate it on a dry surface under an open, canopy-like
            structure. Dry your hands if wet before touching the generator.
            
        </li>
        <li>Plug appliances directly into the generator. Or, use a heavy
            duty, outdoor-rated extension cord that is rated (in watts or amps) at least equal
            to the sum of the connected appliance loads. Check that the entire cord is free
            of cuts or tears and that the plug has all three prongs, especially a grounding
            pin. 
            
        </li>
        <li><b>NEVER</b> try to power the house wiring by plugging the generator
            into a wall outlet, a practice known as "backfeeding." This is an
            extremely dangerous practice that presents an electrocution risk to utility workers
            and neighbors served by the same utility transformer. It also bypasses some of the
            built-in household circuit protection devices. 
            
        </li>
        <li>If you must connect the generator to the house wiring to power
            appliances, have a qualified electrician install the appropriate equipment in accordance
            with local electrical codes. Or, check with your utility company to see if it can
            install an appropriate power transfer switch.
             </li>
        <li>For power outages, permanently installed stationary generators
            are better suited for providing backup power to the home. Even a properly connected
            portable generator can become overloaded. This may result in overheating or stressing
            the generator components, possibly leading to a generator failure. </li>
    </ul>
    <p>
        <b>Fire Hazards</b>
    </p>
    <p>
        Follow these tips to prevent fires: 
    </p>
    
    <ul>
        <li>Never store fuel for your generator in the home. Gasoline, propane,
            kerosene, and other flammable liquids should be stored outside of living areas in
            properly-labeled, non-glass safety containers. Do not store them near a fuel-burning
            appliance, such as a natural gas water heater in a garage. If the fuel is spilled
            or the container is not sealed properly, invisible vapors from the fuel can travel
            along the ground and can be ignited by the appliance's pilot light or by arcs from
            electric switches in the appliance.
            
        </li>
        <li>Before refueling the generator, turn it off and let it cool down.
            Gasoline spilled on hot engine parts could ignite.
            </li>
    </ul>&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2012,06,04&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
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<pubDate>Mon, 04 Jun 2012 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 3/12/2012</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2012,03,12</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2012,03,12</guid>
<description>Consumer Tip for 3/12/2012
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;Prepare Your Air Conditioning for Summer &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: <br /><br />Florida can claim the first attempt at building an air conditioner, when Dr. John Gorrie (1803 - 1855), an American physician, created an ice-making machine in Apalachicola to help patients suffering from malaria and yellow fever. Dr. Gorrie's machine blew air over a bucket of ice for cooling patients' hospital rooms.<br /><br />However, in 1906, the modern air conditioner began to take shape when Willis Carrier patented an 'Apparatus for Treating Air' (U.S. Pat# 808897). He began installing the machines in factories, and in 1928 developed the first residential 'Weathermaker,' an air conditioner for private home use.<br /><br />The rest is history.<br /><br />Today, most homes have air conditioning, and cooling and heating accounts for at least half of your utility bill, so maintaining your a/c unit is vital to saving you money.&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2012,03,12&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 12 Mar 2012 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 12/12/2011</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2011,12,12</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2011,12,12</guid>
<description>Consumer Tip for 12/12/2011
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;Learning About Lumens &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: Get ready to learn a new way of communicating about light. <br />Starting in January 2012, light bulb advertising will use the term “lumens,” instead of “watts,” to describe a light bulb’s brightness.<br /><br />With various kinds of light bulbs on the market, the Federal Trade Commission came up with lumens as a way for consumers to compare bulbs. <br /><br />Consumers have long relied on “watts” to help them choose the right bulb for their indoor and outdoor lighting needs. Watts refer to how much <em>energy</em> a bulb uses when lit; <em>lumens</em> measure the <em>amount of light</em> produced by a bulb. Lighting packaging will now indicate the lumens produced by a bulb, so consumers can compare bulb types to find the right light for their needs.&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2011,12,12&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 12 Dec 2011 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 9/19/2011</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2011,09,19</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2011,09,19</guid>
<description>Consumer Tip for 9/19/2011
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;Home, Sweet, LED-lit, Home? &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: <span style="font-family:Arial"><center style="font-family:Arial; font-weight:bold">Home, Sweet, LED-lit, Home?</center><br />Move over compact fluorescents - LED’s, or light emitting diode bulbs - are the newest lighting vying to replace traditional incandescent bulbs.<br /><br />LEDs last for decades, have cooler, less breakable bulbs, and save 85 percent more energy than incandescent bulbs, and 50 percent more than fluorescent bulbs. In addition, LED’s are mercury and lead free.<br /><br />So, why aren’t LEDs everywhere in our home? <br /><br />LEDs can’t do everything an incandescent or fluorescent bulb can do - yet! To date, wattages are limited. A top LED bulb wattage is the equivalent of a 60 watt incandescent bulb. LEDs have a cool white color, in contrast to the warmer tones from traditional incandescent lights. The bulbs are also expensive, averaging $40.<br /><br />However, even with their limitations, LED can be great for certain applications, which you can learn more about in a video available at the PSC website.</span>&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2011,09,19&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
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<pubDate>Mon, 19 Sep 2011 04:00:00 GMT</pubDate>
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<title>Consumer Tip for 3/14/2011</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2011,03,14</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2011,03,14</guid>
<description>Consumer Tip for 3/14/2011
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;How to Best Water Your Lawn &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: How to Best Water Your Lawn    <p>Did you know that most of us use more water outdoors than indoors during the year? And many of us are wasting our money because we overwater our lawns. </p>    <p> The spring sunshine is signaling lawns to stir out of their winter slumber. Now is the time to set up a lawn watering program, so the grass is luscious while you conserve costly and precious water.</p>    <p> Watering efficiently wets only the turf grass root zones without saturating the soil or letting water run off.  Water no more than two times a week and even less if it has rained. Your lawn only needs an inch or less of water a week. </p>    <p> In addition, your community may have watering restrictions to preserve drinking water for indoor use, so make the most out of your watering time.</p>    <p> </p>  &lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2011,03,14&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 14 Mar 2011 04:00:00 GMT</pubDate>
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<item>
<title>Consumer Tip for 12/13/2010</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2010,12,13</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2010,12,13</guid>
<description>Consumer Tip for 12/13/2010
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;What’s Your R-Value? &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: Efficiency in the 3 R’s – Reading, ‘Riting and ‘Rythmatic – will get you good grades. Efficiency in a different R – R-Value – will get you a good electric bill. In insulation, you want a high R-Value. Insulation is a barrier that keeps the outside temperature from changing the inside temperature of your home. What is R-Value? The R-Value rates the insulation’s resistance to heat flow. With about 50 percent of your utility bill going towards heating and cooling your home, a higher R-Value in your insulation translates into a lower utility bill for you. Insulation gives an added bonus by dampening sound and making your house quieter. For most of Florida, attics should have insulation rated from R30 to R60 and wall insulation rated R13 to R15.  Check the R-Value when you purchase insulation material to make sure you are getting the thickness that your home needs.&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2010,12,13&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 13 Dec 2010 04:00:00 GMT</pubDate>
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<item>
<title>Consumer Tip for 9/20/2010</title>
<link>/consumers/tips/tipoftheweek.aspx?tipDate=2010,09,20</link>
<guid>/consumers/tips/tipoftheweek.aspx?tipDate=2010,09,20</guid>
<description>Consumer Tip for 9/20/2010
&lt;ul&gt;&lt;li&gt; &lt;strong&gt;Where to Find Help in Florida &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Description: Where to Find Help in Florida. Since the word “public” begins our name, you might think the <u>public</u> would know who we are and what we do. Calls to the PSC’s toll-free number, however, indicated that many consumers don’t know we regulate utilities. In fact, some think the PSC can help with <u>any</u> problem because “public” is in our name. For example, can we help change their bank statements, pay child support, file a complaint against a hairdresser, or locate a construction company? That’s why we’ve produced a booklet,<i> Where to Find Help in Florida</i>, to tell people what we do and don’t do, and offer more information on the help they need.&lt;/li&gt;&lt;li&gt;&lt;a href=/consumers/tips/tipoftheweek.aspx?tipDate=2010,09,20&gt;Read full tip&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;
</description>
<pubDate>Mon, 20 Sep 2010 04:00:00 GMT</pubDate>
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