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Consumer Tip

Special Services and Telephone Equipment for Deaf, Hard of Hearing, Deaf/Blind and Speech Impaired
Florida Citizens


Florida Telecommunications Relay, Inc. (FTRI) is a statewide not-for-profit organization that administers the Specialized Telecommunications Equipment Distribution Program for citizens of Florida who are Deaf, Hard of Hearing, Deaf/Blind and Speech Impaired.

The Florida Legislature passed the Telecommunications Access System Act (TASA) in 1991. One purpose of TASA (F.S. 427) is to provide access terminals required for basic telecommunications services for hearing impaired, speech impaired and dual sensory impaired persons, in the most cost effective way.

The specialized telephone equipment and ring signaling devices provided through this program are loaned to all qualified permanent residents of Florida for as long as they need it, at no charge.

FTRI CUSTOMER SERVICE

  FTRI is committed to making sure all clients receive excellent
 service. If you have a concern or comment about any service
 you receive from FTRI or any of its affiliations, please call the
 central office at 1-800-222-3448 (Voice) or 1-888-447-5620
 (TTY), Monday – Friday, 8:30 a.m. – 5:00 p.m., Eastern time.

www.ftri.org

You can write
 to FTRI at:

     Florida Telecommunications Relay, Inc.
     1820 East Park Avenue
     Suite 101
     Tallahassee, FL 32301


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