Home Page > Publications and Reports > Consumer Brochures
Electric and Gas
Water and Wastewater
- A Guide to Utility Assistance in Florida (PDF file size=182KB) This publication provides contact information for Florida’s electric utilities, so consumers can call them directly to tap into the large network of social-service organizations located in their service territories.
- Conservation House (PDF file size=222KB) Find energy savings in your home.
- Conserve Your World - Florida
Public Service Commission This booklet gets right to the heart of conservation.
It contains a variety of ideas on ways to use energy and water wisely and to make
homes more energy-efficient. PDF
version of brochure (file size = 809KB) Creole version of the brochure
(file size = 294KB).
- Consumer Publications Available from
the FPSC (PDF file size= 27KB) Order form
listing current PSC publications.
- Florida Be Prepared
(PDF file size= 493KB) The Florida Public Service Commission
recommends you use the following checklist to "be prepared" in case of power outages
and other utility service interruptions during extreme weather.
- FPSC Facts and Figures
(PDF file size= 21KB) This one-page information sheet
contains facts about the PSC's evolution as a government entity, its operating statistics,
what the PSC regulates, and how Commissioners are selected.
- Get Wise and Conserve Florida!
(PDF file size= 4.6MB) A popular publication for children, this is a 17-page student resource guide full of tips and games for making the Earth a better place.
- Hurricane House
(PDF file size= 231KB) Hurricane season is from June through November. Be prepared!
- If You Have a Problem with
Utility Service or Rates (PDF file size= 224KB) You
are entitled to receive safe, adequate utility service at reasonable rates. The
rates and service of investor-owned utility companies in Florida are regulated by
the Florida Public Service Commission. Creole version of brochure (PDF file size = 213KB)
- Love Saving Energy? (PDF file size = 129KB) Conservation begins with you, and the
things you do at home every day! Making your home more energy efficient with ENERGY
STAR appliances can help reduce high energy bills, improve comfort, and help protect
- Scam Alert – Protect Yourself! Don’t be a target! Fighting back
against scammers who impersonate utilities, the Florida Public Service Commission
is warning consumers about recent e-mail, phone, phishing, and marketing scams and
providing tips on how to avoid becoming a victim.
- Utility Ratemaking in Florida
(PDF file size= 222KB) The Florida Statutes (laws) establish
the powers and responsibilities of the Florida Public Service Commission as regulator
of the public utilities in the state.
- When To Call The PSC
(PDF file size= 50KB) To help consumers receive responsive
action to their concerns, here is a basic guide identifying when to contact the
FPSC for help on various utility service issues. Creole version of brochure (PDF file size = 58KB)
- Where To Find Help In Florida
(PDF file size= 579KB) If you or someone in your family is having
difficulty paying telephone, electric or natural gas bills, this booklet can help
you find sources of assistance in Florida.
- Electric Power Interruptions
(PDF file size= 189KB) Brief disruptions in
electric service, usually lasting no longer than a few seconds are called momentary
power interruptions or momentary outages. Learn more about general electric safety
tips, and how to minimize the effects of these power interruptions.
- Natural Gas Utility
Regulation in Florida (PDF file size= 274KB) "Did
You Know" that besides the investor-owned natural gas utilities, there are 27 municipally
owned systems and four special gas districts. Look inside to find out more.
- Smart Meters (PDF file size= 50KB) The PSC’s jurisdiction over smart meters and information on health
and data security/privacy is provided in this one-page document.
- Reducing Electric Costs The time
of day when electricity is used can make a big difference to Florida, and ultimately,
to you. By practicing "reducing electric costs" you can help reduce electric demand
during peak times of the day, thereby reducing the overall cost of power in Florida.
PDF Version of brochure
(PDF file size= 148KB)
Twenty Summer Energy Tips That Really Work Summer tips to save energy
and keep you cool during those hot months.
What You Need to Know About Electric & Natural Gas Service
Provides explanations of your rights and responsibilities as a customer of an electric
or natural gas company regulated by the Florida Public Service Commission.
- Lifeline Assistance Program
The Lifeline Assistance Program offers assistance to qualified residential telephone
customers, and is designed to ensure that basic telephone service remains affordable
to all residents of Florida.
PDF version of brochure
(file size = 56KB) Lifeline Assistance Program
(file size = 58KB)
- Federal Communications
Commission (FCC) Lifeline Assistance Rule Changes This information sheet contains
facts about the FCC's updated rule governing Lifeline Assistance program eligibility
and non-duplication to improve program efficiency and to ensure those who need support
can receive it. (PDF file size = 29KB)
What Are Those Taxes on Your Telephone Bill? In October 2001, the Communications
Service Tax Simplification Law took effect. This law replaced a myriad of state and
local taxes with the Communications Service Tax.
- Drop by Drop: Save Money on Your Water Bill (PDF foldable version) (file size = 207KB) Presents a variety of indoor and outdoor water-saving tips to help conserve water and trim your bill. This colorful brochure also tells how to read a water meter and check for leaks.
Index and Pass Through Rate Adjustments for Water and Wastewater Utilities
Price index and pass through rate adjustments allow water and wastewater utilities
to keep up with rising industry costs without a full rate proceeding. Look inside
to learn more about the policies and procedures related to these increases.
(PDF Size = 133KB)
Rate Case Procedures For Water And Wastewater Provides a more detailed
explanation of the various types of rate case proceedings specific to water and
wastewater. This is important to consumers in understanding how their rates can
PDF version of brochure (file
size = 471KB)
Water Management in Florida Read about Florida water facts, smart water use tips, and water management districts.
PDF version of brochure (file
size = 182KB)
Your Water & Wastewater Service Provides explanations of some of the
policies and procedures regarding specific issues, such as initiation of service,
customer deposits, rate structure, billing practices, meter problems and service
PDF version of brochure
(file size = 83KB)
- Water Wiser An original short play, Water Wiser, encourages students to think about
and discuss our drinking water resource and the need to conserve it, using understandable
examples like the water wasted from a leaky faucet. (PDF File size = 59KB)