Julie Brown Picks Up Chair’s Gavel; Plans to Enhance the PSC’s Communications
Although technology has certainly changed since the Florida Public Service Commission’s inception in 1887, the consumer’s need for information has not. Consumers still want to know the basics—how much they’re paying and how good the quality of the service they’re paying for is. In its early days, the FPSC regulated railroad rates. Today, we oversee the state’s multi-billion dollar investor-owned electric, gas, and water and wastewater industries, and work to keep consumers informed on these essential services.
Consumers want to receive information to conform to the way they live their lives—with flexibility, choices, and connectivity. They also expect anytime, anywhere access to information and services. The key to our agency being available to the consumers we serve is to keep the lines of communication open by being more transparent and improving the link between our agency, consumers, and utilities we regulate. As the PSC’s new Chairman, I plan to better meet consumers’ expectations and keep them informed by implementing the following measures.
Improve Consumer Insight into What We Do
The FPSC is dedicated to educating Florida’s consumers on the constantly changing choices they face. I want consumers to know how to protect themselves and where to turn if they can’t resolve their utility problems on their own. The PSC produces a variety of fact sheets, brochures, and consumer tips to help you make wise choices about everything from energy and water conservation to reducing your utility bills.
So consumers can gain an even better understanding of what we do and how we make our decisions, our easy-to-navigate website,www.FloridaPSC.com,is available 24/7. We provide consumers with quick access to information about our Commission—from meetings, to hearings, to decisions, to submitting online complaints—and it’s currently being updated to include helpful information on our regulated utilities—from available energy efficiency or other consumer programs to company contact information.
Help Consumers with Utility Problems
The FPSC’s complaint analysts handle thousands of calls a year and have saved Florida consumers involved in utility-related problems several million dollars. It’s easy to contact us. You can submit an inquiry or complaint by:
Calling 1-800-342-3552. English, Spanish, and Creole-speaking analysts are ready to help with your concerns about your electric, natural gas, water or wastewater service.
Faxing your concerns to 1-800-511-0809.
Mailing a written complaint to: The Florida Public Service Commission, Office of Consumer Assistance & Outreach, 2540 Shumard Oak Blvd., Tallahassee, Florida 32399-0850.
FPSC staff will review your complaint, contact the utility, and discuss the resolution with you.
Though the Commission cannot resolve every complaint to the customer’s satisfaction, FPSC staff acts promptly and make every effort to see that your issue is handled fairly.
Access to Commission Conferences
The FPSC discusses and votes on docketed items at Commission Conferences. These usually occur each month at the Commission’s main office in Tallahassee but may occur at other times and places as necessary. Meetings are noticed in the Florida Administrative Register at least seven days in advance, are announced on our website, and may appear in your local paper. We live stream our meetings online, so Florida consumers can see and hear the testimony being offered during a meeting or hearing.
It is an honor to serve as FPSC Chairman, and I want to keep you up to date and involved. I appreciate consumer feedback, and if you need utility regulation assistance, please call me at 850/413-6012, or email me firstname.lastname@example.org
Electric Industry Docket No. 20140226 11/25/2014 - Request to opt-out of cost recovery for investor-owned electric utility energy efficiency programs by Wal-Mart Stores East, LP and Sam's East, Inc. and Florida Industrial Power Users Group.
Docket No. 20150196 09/03/2015 - Petition for determination of need for Okeechobee Clean Energy Center Unit 1, by Florida Power & Light Company.
Gas Industry Docket No. 20150191 09/01/2015 - Joint petition for approval to implement gas reliability infrastructure program (GRIP) for Florida Public Utilities Company-Fort Meade and for approval of GRIP cost recovery factors by Florida Public Utilities Company, Florida Public Utilities Company-Fort Meade and the Florida Division of Chesapeake Utilities Corporation.
Telecommunications Industry Docket No. 20150151 05/26/2015 - Petition for approval of implementation of 1+10-digit dialing for Walnut Hill and Molino, Florida exchanges, by Frontier Communications of the South, LLC.
Docket No. 20150206 09/18/2015 - Application for certificate to provide local telecommunications service by Webpass Telecommunications LLC.
Water and Wastewater Industry Docket No. 20150005 01/02/2015 - Annual reestablishment of price increase or decrease index of major categories of operating costs incurred by water and wastewater utilities pursuant to Section 367.081(4)(a), F.S.
January / February Notable FPSC Orders
Electric Industry Order No. PSC-2016-0011-FOF-EI
♦ Docket No:
01/05/2016 - Final Order PSC-16-0011-FOF-EI denying Wal-Mart's, Sam's, and FIPUG's request to opt out of cost recovery for investor-owned electric utility energy efficiency programs; docket to be closed 32 days after issuance of this Order to allow the time for filing an appeal.
Order No. PSC-2016-0032-FOF-EI
♦ Docket No:
01/19/2016 - Final Order PSC-16-0032-FOF-EI denying ECOSWF's motion for reconsideration and clarification of Order PSC-15-0540-PCO-EI; granting FPL's petition for determination of need for Okeechobee Clean Energy Center Unit 1; docket to be closed after the time of filing an appeal has run out.
Gas Industry Order No. PSC-2016-0029-CO-GU
♦ Docket No:
01/15/2016 - Consummating Order PSC-16-0029-CO-GU makes Order PSC-15-0578-TRF-GU effective and final; docket to remain open.
Telecommunications Industry Order No. PSC-2016-0016-CO-TA
♦ Docket No:
01/11/2016 - Consummating Order PSC-16-0016-CO-TA makes Order PSC-15-0564-PAA-TA effective and final; docket shall be closed.
Order No. PSC-2016-0036-PAA-TX
♦ Docket No:
01/20/2016 - PAA Order PSC-16-0036-PAA-TX granting Webpass Certificate
No. 8884 to provide CLEC services; order shall serve as Webpass's certificate and should be retained by Webpass as proof of certification; if no protest, order to become final and effective on issuance of CO; docket to be closed if order becomes final; protest due 2/10/16.