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Florida PSC Online Complaint Form
The Public Service Commission no longer has the authority to accept as many of the consumer telecommunications complaints as we have in the past. The PSC may still accept consumer complaints dealing with the Lifeline Program, Relay Service, and Pay Phone Service. Other consumer telecommunications complaints (excluding Slamming) should be filed with the Department of Agriculture and Consumer Services. Complaints about Slamming should be filed with the Federal Communications Commission.
For consumer telecommunications complaints, you may contact the Florida Department of Agriculture, Division of Consumer Services at:

Florida Department of Agriculture and Consumer Services
2005 Apalachee Parkway
Tallahassee, FL 32399-6500
General telephone number: 1-850-410-3800
Toll-free Consumer Hotline (within Florida): 1-800-435-7352
Toll-free Spanish Hotline: 1-800-352-9832
For slamming complaints you may contact the Federal Communications Commission at:

Federal Communications Commission
445 12th Street SW
Washington, DC 20554
Toll-free Telephone: 1-888-225-5322
TTY: 1-888-835-5322
To learn about companies the PSC regulates, read When to Call the PSC (PDF Size 564 KB) Help - Instructions for using this form

Note: Florida has a very broad public records law. Most written communications to or from state officials regarding state business are considered to be public records and will be made available to the public and the media upon request. Therefore, your online submission may be subject to public disclosure.
Company Information
Industry Complaint Type County Company Count:
Natural Gas
Water & Wastewater
Consumer Information
Contact Information (* required)
Service Account Information Same as Contact Information
*First Name *Last Name
Telephone Email
*Home Address
PSC was contacted previously regarding this complaint
*Account Name Account Number
*Service Address
*Service City
Service State
*Service Zip
*Complaint Details
Submit Complaint