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> Consumer Complaint Form
Florida PSC Online Complaint Form
The Public Service Commission no longer has the authority to accept as many of the consumer telecommunications complaints as we have in the past. The PSC may still accept consumer complaints dealing with the Lifeline Program, Relay Service, and Pay Phone Service. Other consumer telecommunications complaints (excluding Slamming) should be filed with the Department of Agriculture and Consumer Services. Complaints about Slamming should be filed with the Federal Communications Commission.
For consumer telecommunications complaints, you may contact the Florida Department of Agriculture, Division of Consumer Services at:
Florida Department of Agriculture and Consumer Services
2005 Apalachee Parkway
Tallahassee, FL 32399-6500
General telephone number: 1-850-410-3800
Toll-free Consumer Hotline (within Florida): 1-800-435-7352
Toll-free Spanish Hotline: 1-800-352-9832
www.fdacs.gov/ConsumerServices
For slamming complaints you may contact the Federal Communications Commission at:
Federal Communications Commission
445 12th Street SW
Washington, DC 20554
Toll-free Telephone: 1-888-225-5322
TTY: 1-888-835-5322
www.fcc.gov/complaints
To learn about companies the PSC regulates, read
When to Call the PSC
(PDF Size 564 KB)
Help - Instructions for using this form
Note: Florida has a very broad public records law. Most written communications to or from state officials regarding state business are considered to be public records and will be made available to the public and the media upon request. Therefore, your online submission may be subject to public disclosure.
Company Information
Industry
Complaint Type
County
Company Count:
Electric
Natural Gas
Telecommunications
Water & Wastewater
All Counties
Alachua
Baker
Bay
Bradford
Brevard
Broward
Calhoun
Charlotte
Citrus
Clay
Collier
Columbia
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Desoto
Dixie
Duval
Escambia
Flagler
Franklin
Gadsden
Gilchrist
Glades
Gulf
Hamilton
Hardee
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Hernando
Highlands
Hillsborough
Holmes
Indian River
Jackson
Jefferson
Lafayette
Lake
Lee
Leon
Levy
Liberty
Madison
Manatee
Marion
Martin
Monroe
Nassau
Okaloosa
Okeechobee
Orange
Osceola
Palm Beach
Pasco
Pinellas
Polk
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Santa Rosa
Sarasota
Seminole
St. Johns
St. Lucie
Sumter
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Taylor
Union
Unknown
Volusia
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Washington
Consumer Information
Contact Information (* required)
Service Account Information
Same as Contact Information
*First Name
*Last Name
Telephone
Email
*Home Address
*City
State
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AR
CA
CN
CO
CT
DC
DE
FL
GA
HI
IA
ID
IL
IN
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KY
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MA
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ME
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MO
MS
MT
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OK
OR
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PR
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UT
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VT
WA
WI
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*Zip
PSC was contacted previously regarding this complaint
*Account Name
Account Number
*Service Address
*Service City
Service State
AK
AL
AR
CA
CN
CO
CT
DC
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VA
VT
WA
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*Service Zip
*Complaint Details
Submit Complaint
Submission Options
The company you have selected has agreed to participate in a pilot project designed to shorten the length of time it takes to resolve complaints from customers
Option 1: (This option may result in a quicker resolution of your complaint.) As a utility customer who is filing a complaint with the Public Service Commission's web site, you may choose to send your online complaint directly to the company. The company is then required to contact you to acknowledge receipt of your complaint by the next business day.
Option 2: You may file a complaint with the PSC if you desire, or if the company's response to your complaint is unsatisfactory.
Send complaint to:
Florida Public Service Commission