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Public Service Commission


08/28/2013 Contact: 850-413-6482

Florida PSC Warns Electric Utility Customers of Bill Scam

TALLAHASSEE — Electric utility customers in Florida are targets of a scam involving fraudulent phone calls from individuals impersonating utility company employees.

The Florida Public Service Commission (PSC) is warning customers to beware of calls threatening immediate electric service disconnection and directing the customer to purchase a prepaid debit card to pay their bill.  When the customer calls back the “utility representative,” the scammer asks for the debit card’s receipt number and PIN number, allowing access to the card’s funds.  In some cases, the scammers ask for the customer’s credit card information and numbers.

Some thieves are using caller ID spoofing, making it appear that the call originates from the customer’s utility company, and the scammers have become aggressive when their legitimacy is questioned.

“We want to ensure that Florida’s electric utility customers are warned about unscrupulous scam artists who are trying to steal from them,” said PSC Chairman Ronald A. Brisé.  “It appears that this fraudulent practice is targeting low-income households and small, privately-owned businesses, so there is an even greater urgency to alert customers to this scheme.”

Reminders for electric utility customers:

  • Utility companies never ask for or require a prepaid debit card for bill payments.

  • Utility companies do not immediately disconnect delinquent accounts; customers receive several notices before disconnection.

  • Utility companies never call a customer seeking personal information or credit card numbers.

  • In the field, utility company employees carry picture identification badges.

If you think you are a victim, immediately call your local police department and call your utility company:

  • Florida Power & Light Company customers should call in Miami-Dade 305-442-0388, in Broward County 954-797-5000, in Palm Beach County 561-697-8000, and all other counties 800-226-3545.

  • Duke Energy Florida, Inc. customers should call 800-700-8744.

  • Gulf Power Company customers should call 800-225-5797.

  • Tampa Electric Company customers should call in Hillsborough County 813-223-0800, in Polk County 863-299-0800, and other counties 888-223-0800.

Scam victims can also contact the Florida Office of the Attorney General, the state agency responsible for handling fraudulent activities, at 866-NO-SCAM or 850-414-3990.

Or, contact the Florida Public Service Commission at 800-352-3442 or

For additional information, visit

Follow the PSC on Twitter, @floridapsc.