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Public Service Commission


07/29/2016 Contact: 850-413-6482

PSC Telecom Report Shows Competition Flourishing

TALLAHASSEE — For the first time, CenturyLink became Florida’s largest wireline residential provider in 2015—surpassing AT&T, according to the Florida Public Service Commission’s (PSC) annual Report on the Status of Competition in the Telecommunications Industry. Also trending, the report confirmed that Florida consumers continue to shift from wireline service to wireless and VoIP services.

“Telecommunications competition in Florida is real and growing rapidly,” said PSC Chairman Julie Brown. “The telecommunications market is also poised for more competition in the coming year, continuing to yield the benefits of pricing options, better service, and more product choices for Florida’s consumers.”

AT&T, CenturyLink, and Verizon—Florida’s largest Incumbent Local Exchange Carriers providing traditional wireline service in Florida—again reported decreases in 2015. Overall, carriers reported approximately 3.3 million total wireline access lines in Florida for 2015, about 14 percent fewer than in 2014. Two-thirds of residential wireline reductions were lost by AT&T, while more than half of business wireline reductions were from competitive local exchange carriers.

AT&T and Verizon’s mix of residential and business lines continued their slow shift toward business lines, which now comprise about 47 percent of their access lines.  Competitors continued to have over 95 percent of their accounts in the business sector.

While wireline service continues to decline, wireless service is flourishing, with an estimated 19.9 million wireless handsets in Florida, and an additional 3.7 million VoIP subscribers. Over 67 percent of Florida households reportedly have a broadband connection with download speeds of at least 3 megabits per second. 

Delivered to the Florida Legislature by August 1 each year, the PSC report compiled data from Florida telecommunications companies for a 12-month period ending December 31, 2015.  Access the entire report here. 

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