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Public Service Commission


10/30/2018 Contact: 850-413-6482

PSC Approves Suspension of Monthly Bills by Duke Energy and Florida Public Utilities in Counties Impacted by Hurricane Michael

TALLAHASSEE — Citing extensive damage from Hurricane Michael, the Florida Public Service Commission (PSC) today approved requests from Duke Energy Florida, LLC (DEF) and Florida Public Utilities Company (FPUC) to temporarily waive the rule that requires monthly customer bills.

Duke will suspend monthly bills to 28,523 customers in Bay, Gulf, Franklin, and Wakulla Counties. FPUC will suspend monthly bills to approximately 13,000 customers in Jackson, Calhoun, and Liberty Counties.  Customer bills will be suspended until further notice due to the wide-spread destruction in these areas.

“Customers served by these utilities were hit the hardest by Michael’s record winds and storm surge,” said PSC Chairman Art Graham.  “Because so many homes and businesses, as well as roads, have been damaged or destroyed, mail delivery has been suspended in many areas. Customers can now focus on recovery without worrying about their bill.”

DEF and FPUC will not impose any penalties or interest on bills not paid by customers during this period. Customers will be promptly notified when billing resumes and will be provided usage information during the suspended period.  Both utilities will work with customers on additional payment arrangements, if necessary.

DEF serves 1.8 million customers in Florida.  FPUC serves 32,000 customers in two divisions, its Northeast Division on Amelia Island and its Northwest Division covering rural territory in the north central Panhandle.

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