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Public Service Commission


06/11/2019 Contact: 850-413-6482

PSC Sets Florida Relay System Annual Budget

TALLAHASSEE — Florida’s Public Service Commission (PSC) today approved the annual budget for Florida Telecommunications Relay, Inc. (FTRI), keeping the monthly surcharge—applied to landline customer bills—at its current 10 cents.  FTRI administers the Florida Relay System (FRS) that provides basic telecommunications access to Florida citizens who are deaf, hard-of-hearing, or speech impaired.
The PSC reduced FTRI’s proposed budget by almost $10,000, making adjustments to equipment expense, and authorized a $286,000 Reserve Account transfer to offset the revenue shortfall from an expected four percent decrease in landlines (or access lines). Florida law requires the PSC to approve FTRI’s annual budget.

“FRS provides a vital service to keep Florida’s deaf, hard-of-hearing, or speech-impaired consumers connected to family, friends, and businesses,” said PSC Chairman Art Graham. “Today’s budget continues to position FTRI to operate within a changing telecommunications industry, and also meet the needs of those depending on them.”

Available 24 hours a day, 365 days a year, the FRS facilitates telephone calls between people with hearing loss or speech disabilities and other individuals by using specialized equipment and a communications assistance operator to relay information. Sprint Communications Company, L.P., is the current FRS provider.

FTRI is a non-profit organization which contracts with 28 Florida regional distribution centers to assist consumers with specialized phone needs. For information on how to obtain the special equipment, call FTRI at 1-800-222-3448 (Voice) or 1-888-447-5620 (Text Telephone/TTY) or visit

For additional information, visit

Follow the PSC on Twitter, @floridapsc.