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Public Service Commission


10/02/2014 Contact: 850-413-6482

PSC Selects Sprint to Provide Telecom Relay Service

TALLAHASSEE — The Florida Public Service Commission (PSC) today approved a three-year contract with Sprint Communications Company, L.P. (Sprint) to provide telecommunications relay service to the nearly three million hard-of-hearing, deaf, deaf/blind, and speech impaired Floridians.

Of the two companies bidding, Sprint received the highest technical rating and offered the lowest overall per-minute cost for service. Sprint was the only bidder proposing to hire an in-state Customer Relations Manager. Sprint also proposed to designate a Florida Relay Quality Manager.

“Florida’s Relay Service (FRS) assures everyone has the ability to use the public telephone network and connect with their community,” said PSC Chairman Art Graham. “We look forward to Sprint seamlessly continuing to offer this essential service.” 

Florida Telecommunications Relay, Inc. (FTRI), a non-profit corporation, administers the statewide FRS. Available 24 hours a day, 365 days a year, FRS facilitates telephone calls between people with hearing loss or speech disabilities and other individuals by using special equipment and a communications assistance operator to relay information. A monthly surcharge of up to $.25 per landline funds the distribution of specialized telecommunications devices and interstate relay service.

At the June 5, 2014 Commission Conference, the PSC approved  the RFP to find a new telecommunications relay system provider in Florida. Sprint and Hamilton Telecommunications Company submitted proposals.  The current contract, provided by AT&T, expires on May 31, 2015.

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