Florida’s Utilities Transforming Customer Experiences

Today, the Florida Public Service Commission (PSC) heard from representatives of Florida’s investor owned utilities (IOU), municipalities and cooperatives about how they are transforming static essential communication into interactive, personalized customer experiences.

“Technology is reinventing the way utilities communicate with customers. Customers now demand seamless, self-service options and real-time information to meet their expectations,” said PSC Commissioner Gary Clark.  “From large IOUs to small coops and munis, Florida’s utilities have developed their own digital customer experiences that give customers the tools to engage with their utility.”

Some of the most popular digital customer experiences discussed include:

• Energy Usage and Savings Functions

• Bill Payment and Payment Assistance

• Start, Stop, and Transfer Service Options

• Outage Reporting Options and Restoration Communications

Presentation participants included: Florida Power & Light Company; Duke Energy Florida, LLC; Tampa Electric Company; Florida Public Utilities Company; the City of Tallahassee (representing municipalities); and Clay Electric Cooperative, Inc. (representing cooperatives).

For additional information, visit www.floridapsc.com.

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