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Florida State Seal State of Florida
Public Service Commission


09/14/2010 Contact: 850-413-6482

PSC Allows Verizon to Discontinue White Pages Delivery on a Trial Basis

TALLAHASSEE — Florida’s Public Service Commission (PSC) today granted Verizon Florida LLC (Verizon) a temporary two-year rule waiver that allows the company to suspend white page directory distribution to its local residential customers.  Verizon had sought a permanent rule waiver based on reduced consumer demand for the directory.

Commissioners unanimously approved the temporary rule waiver with the stipulation that the PSC and Verizon conduct public outreach to inform consumers of the trial program and collect customer feedback.  After the two-year trial period, the Commission will assess consumer feedback and determine if the rule waiver should be continued or revoked. 

Customers will be able to access the residential white pages directory via the Internet or request a printed copy or a CD-ROM version, free of charge, by calling a toll-free telephone number.  Subscribers will continue to receive a printed copy of directories that include business and government white pages, consumer guides, and business yellow pages.  The trial discontinuation of residential white pages delivery is expected to begin in December.

In June 2009, the Commission granted a similar two-year rule waiver to AT&T Florida to temporarily discontinue upfront delivery of  its residential white page directories.  The PSC is continuing to collect feedback on customer preference and usage of white page directories.  To take the PSC’s White Pages Survey, visit and look under Hot Topics.

Verizon’s white page Iistings can be accessed at To order a free print or CD ROM copy of your local residential white pages, please call 1-800-888-8448.  Verizon serves Florida telecommunications customers in Pasco, Hillsborough, Polk, Pinellas, Manatee, and Sarasota Counties.