Customer Service Hearing Set for Aqua Utilities in Oviedo

On March 13, the PSC issued a proposed agency action order granting AUF $2.6 million of the utility’s requested $4.1 million rate increase, which included a finding that the utility’s quality of service was marginal.  The Commission’s order was protested by intervenors in the case.  As a result, the PSC will now be holding customer service hearings to allow customers to comment on AUF’s quality of service and its requested rates.

Because AUF’s Chuluota system was not included as part of its current rate increase request, quality of service is the only issue relevant to the system in this case.  The Commission is interested in comments from customers of AUF’s Chuluota system concerning the utility’s quality of service.

Customers are invited to attend the meeting at the following date, time, and location:

Thursday, September 1, 2011
10:00 a.m.
Canterbury Retreat and Conference Center
1601 Alafaya Trail
Oviedo, Florida

For additional information, visit www.floridapsc.com.

Follow the PSC on Twitter, @floridapsc.